Question 1

How long do I have to use each tour after purchase?

Accepted Answer

Once a tour has been purchased from our website, affiliate reseller or the app store, you have a minimum of twelve months of access.  Certain offers may have a shorter time period - where this is the case, this will be clearly stated before purchase and on your tour information.

Once a tour route has been downloaded, it stays on your device until you delete it. You can open, close and repeat the tour as many times as you like regardless of where the tour was purchased from. 
 
Tours are not transferable across devices or users - but if you've had an "oops" moment, contact us, and we'll make it right for you.

Question 2

How does a Stories Unseen tour work?

Accepted Answer

You visit the locations on the tour, led by a virtual Stories Unseen tour guide on your mobile device.

Each purchase provides a digital download of your specified tour.

Everything that you need for your adventure is downloaded to your mobile device  - tour commentary, maps, stop information, historical images, immersive experiences, and hospitality recommendations - in a neat, easy-to-navigate package.

Question 3

Do you offer discounts for groups?

Accepted Answer

Each Stories Unseen purchase from our website works for up to five devices.

For larger groups, please contact us directly for bulk pricing. We provide special event guides and codes to make it easy to get your guests ready to party.

Question 4

When can I do a Stories Unseen tour?

Accepted Answer

Stories Unseen tours are on demand - you get to decide when you want to do the tour.

Your tour starts automatically when you arrive at the start point listed in the Stories Unseen app.

Question 5

How do I share Stories Unseen with my tribe?

Accepted Answer

Stories Unseen tours can be completed solo, in small groups, or in large groups.

Purchased access via the Stories Unseen website - you can share your access code emailed to you with up to five devices of any type.

Purchased access via the App Store - you can share with up to five iOS OR Android devices using the family sharing feature. Not on the same family-sharing plan?  Contact our support team and we'll send you a special access code.

Large groups - If you are planning an event, you are welcome to contact us for our Event Manager Kit to ensure that the day runs smoothly.  We recommend booking access to hospitality venues in advance during peak periods, such as during late November and December.

Question 6

Why choose Stories Unseen?

Accepted Answer

We love adventuring like a local!

All of our tours are developed in partnership with locals. This means every tour showcases hidden gems that you won’t find about reading online. We’re done the legwork so that you don’t have to.

Whether you are looking for things to do in Perth or Adelaide, a guide to Western Australia or South Australia, walking or driving maps, places to eat, or want to know more about Australia’s culture, heritage and history, Stories Unseen has got everything you need for a great day out.

We’ve already: 
- scouted for the most scenic route. 
- visited every point of interest. 
- eaten at every one of our hospitality recommendations.  
- scoured the history books – and connected with the local historians. 
- raided the historical archives 
And… we tested and re-test every tour.

The best part is that you choose when you go - and how long to spend at each point of interest.